What our Customers say...
The entire crew was professional and friendly at the same time. The supervisor Vince Gerrits communicated with us on a daily basis so I felt confident about the process. Vince also is knowledgeable about how the claims process works with the plumber and restoration company so he had all the answers to questions .
This is the second time we have used SERVPRO. The first experience was OK, this second experience was much better. Very happy with the crew
Jose is very personable!
Jesse was always polite, professional, kind and informative!
We will recommend them and use them again if need be!
Manny Rodriguez was fantastic to deal with and is a real asset to your organization. He and his crew are top notch!
Jose Ramos and Jesse Valencia and Manuel Rodriguez were all so professional and kind. I couldn’t have expected better service and professionalism!
Manuel was fantastic in taking care of us. He went above and beyond in all phases of the process. I especially appreciated that he communicated everything in an easy to understandable way and get us fully updated. We felt as calm as can be because of his service in an otherwise stressful situation!
I want to say thank you so much for your all the help you gave to me during my last sewage line break last month. Admittedly, I was no in the best shape when the team arrived. The team never lost sight of this ad showed me empathy every day that they were here!
The performance was well received!
Jesse and his team were an absolute pleasure to work with. I cannot praise their work highly enough, they are a credit to your company and Jesse in particular is a superb leader.
Jose and his team were amazing, incredible helpful and professional: extremely clean, considerate and always on time. I was very impressed with their service and expertise and would recommend them highly to anyone.
Manuel Rodriguez and crew especially Daniel Kiefer, were invaluable in making a difficult experience better! Manuel helped us understand the step by step process and was always on time, professional. I trusted him from the first late evening they came to help us. Manuel is the best.
Jesse was always polite and caring.
Crew was efficient and courteous.
Marin and Jake were terrific. They tried very hard to save and be as little as invasive as possible. They were very customer oriented and treated the company with respect and care. Really a pleasure with whom to work. Keepers!
Overall, I though that the work crew were great. They are all hard works and represent your company very well. The crew was very processional.
I cant think of anything because I think everyone took exceptional care of me at each and every contact. Your team are very professional and have really nice guys as well.
We are very happy with all yo have helped us with and are happy to refer your services to anyone. Every member of your team was extremely professional.
Jesse was always polite, professional, kind and informative
"You guys have been so helpful and awesome Thank You!"
Manuel and Daniel were wonderful! They explained everything and made sure that everything was as it should be.
They were very professional and efficient.
Jesse, Daniel, Jose, Patty all did a great professional job
Uriel thanks for all the help on my little project. I just wanted to say that Jose and Patty did a great job and were extremely communicative. I really appreciate their excellent service
Matt, Daniel and Jesse were wonderful to work with during this restoration.
I recently suffered water damage at my property and Scott came out that same day to inspect our subfloor. After his inspection it turned out the water damage was worse that we had imagined for we ended up having to replace both bathrooms. They were quick to get everyone who was going to play a role in these repairs. Scott and everyone from his team were very professional and they knew how my insurance company worked what was covered and it's limitations and were upfront with us in regards to what we should expect and time frames so that we could get ourselves organized.
I would recommend Scott and his team at SERVPRO of Rancho Santa Margarita for they went above and beyond to keep me happy and covered through my insurance carrier. Everyone was very professional and knowledgeable. I hope I don't have to experience this in the future but if I know anyone else that is going through what I went through I would definitely recommend Scott and his team at SERVPRO of Rancho Santa Margarita.
What a wonderful job the workers of SERVPRO did for our company. Very Clean. I am impressed and happy with the results.
Vince and his team at SERVPRO of Rancho Santa Margarita helped our family restore our home after a sudden plumbing leak caused major water damage while we were away. Their crew was professional and respectful throughout the service and helped restore things back to normal in a timely manner. We would highly recommend this company!
My mom just bought my house a few months ago and noticed that there was some mold under the kitchen sink, I called SERVPRO and spoke to Denee, she was so kind and really cared about our problem, within the next two hours I had someone at my house, I'm sorry I don't remember a name , but he was very knowledgeable of his job and told me exactly what could happen and what would happen. Even though we did not move on with their services , I was still so grateful that they took such great care of my mom and I !
Good people! Caring service by real pros at a difficult time. Jason P.
Very efficient and activities are done in a timely manner. Robert G.
Jose, Freddy and Alex were really helpful ! Really nice guys and I'm totally impressed.
The crew was expediant in getting to my house and then took the time to answer all my questions and address any of my concerns. Did a great job. Very knowledgable and compassionate to this stressful situation.
I had my ducts cleaned because they hadn't been cleaned in many years. The SERVPRO of Rancho Santa Margarita team arrived on time, and did a very professional and thorough job. They protected the areas they were working in, with drop clothes. They didn’t leave any mess when the job was complete. They were able to show me what had been cleaned, the ducts, coils, grills etc. Hopefully I won't ever need them for a slab leak but if a disaster like that happened, I would call them out, no hesitation.
"I was very happy with the service this company provided"
After meeting with the owner I have a lot of confidence in SERVPRO of Laguna Hills/Laguna Niguel. They have a genuine interest in helping people and an expertise in the cleanup and restoration business, I completely value their quality of service and care.
Excellent service, both technicians were very courteous